Assistant Store Manager – Wote Street

As Assistant Store Manager, you’ll play a key role in providing exceptional service to both our customers and donors. Whether you’re helping customers find the perfect item, supporting our team of volunteers, or ensuring the store is running smoothly, your contribution will directly support the vital work we do at the Hospice.

What You’ll Be Doing:

• Delivering outstanding customer service to a diverse range of customers, both those donating and buying.
• Supporting the Store Manager in daily operations, including staff and volunteer management.
• Contributing to the growth and success of the store by identifying sales opportunities and innovative ways to improve performance.
• Ensuring the store and back office are organised, clean, and well-presented at all times.
• Leading, motivating, and supporting a team of volunteers, ensuring they feel valued and engaged.
• Fostering a positive, friendly atmosphere where both customers and colleagues feel welcome and supported.

What We’re Looking For:

• Previous retail experience is desirable but not essential. What matters most is a positive attitude, the ability to learn quickly, and a willingness to take on new challenges.
• Strong communication skills with a natural ability to connect with customers, colleagues, and volunteers.
• A proactive, organised approach to work, with the ability to manage multiple tasks and responsibilities effectively.
• A genuine passion for supporting the charity’s mission, with a desire to contribute to the success of St. Michael’s Hospice.
• Team leadership skills, with the ability to motivate and guide a team of volunteers.

Why Join Us?

Working at St. Michael’s Hospice isn’t just about a job—it’s about being part of something special. All profits from our retail stores go directly towards funding the specialist palliative care and support services that we provide to patients, their families, and carers across North Hampshire. By joining our team, you’ll be playing an integral role in making a real difference to people’s lives.

In return for your dedication, we offer a range of attractive employee benefits, including:

• 27 days holiday (plus bank holidays)
• Life assurance
• Company pension scheme
• Comprehensive health and wellbeing plan

Plus, we provide opportunities for career development and progression within the organisation, so you can continue to grow your skills and advance your career.

Apply Today!

If you’re ready to make a difference and be part of a supportive, values-driven team, we’d love to hear from you. Apply now to join our friendly and dedicated team at St. Michael’s Hospice!

Applications close Sunday 24 November.